Client Information Protection

 

How U.S. Trust and Bank of America protect your personal information

  • Active monitoring of accounts by specially trained U.S. Trust® employees. We actively monitor banking account activity and take steps when anything unusual is detected. For instance, if a client sends a wire overseas for the first time or logs in from another country, the advisor will call the client.
  • State-of-the-art online security when accessing your accounts on U.S. Trust Account Access, iPad, iPhone or Apple Watch Apps. Your login process is safeguarded by a combination of user ID, password and an optional electronic one-time passcode. Touch ID is available for iPad and iPhone logins. Security questions and answers also help to protect you against unauthorized attempts to access your accounts.
  • SafePass® is an additional service that offers an extra layer of protection for Online Banking and is complimentary for U.S. Trust clients.

How you can help protect your information

  • Go "green." If you are still receiving paper statements, you may want to consider switching to electronic delivery. This can help guard against identity theft resulting from interception of mail.
  • Review who has access to your account information. You may wish to make changes to or limit the number of people who can access details of your U.S. Trust accounts.
  • Be aware of potential email fraud, such as "Phishing." Phishing is a type of email fraud where an individual receives an email that looks like it comes from U.S. Trust or Bank of America but, in fact, does not. These emails often ask you to click a link and enter your account number. If you receive a suspicious email, do not respond. Either delete it, or forward it to abuse@bankofamerica.com or contact your client team.
  • ATM safety. Be aware of your surroundings. Don't open locked ATM vestibule doors for others, and shield the keypad with your hand when entering your PIN.

We value our relationship with our clients and want you to know that we share your concern for the protection of your personal and account information.

AR-ARK349NY-EXP-2017.08.10

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