Client Information Protection
As the online world continues to expand at great speed, you may be more concerned than ever about the protection of your account and personal information at U.S. Trust. At U.S. Trust and Bank of America we take client information protection very seriously and do everything in our power to help make sure your information is safe and secure.
How U.S. Trust and Bank of America protect your personal information
- Active monitoring of accounts by specially trained U.S. Trust associates. We actively monitor banking account activity and take steps when anything unusual is detected. For instance, if a client sends a wire overseas for the first time or logs in from another country, the advisor will call the client.
- SiteKey,® a security feature on ustrust.com used to confirm the identity of the bank and the client. Using SiteKey is like getting a safe deposit box that takes two keys to open. Before the client and the bank agree to open the box together, they confirm each other's identity.
- SafePass® is an additional service that offers an extra layer of protection for Online Banking and is complimentary for U.S. Trust clients.
For more information on how Bank of America protects client information, click here
How you can help protect your information
- Go "green." If you are still receiving paper statements, you may want to consider switching to electronic delivery. This can help guard against identity theft resulting from interception of mail.
- Review who has access to your account information. You may wish to make changes to or limit the number of people who can access details of your U.S. Trust accounts.
- Be aware of potential email fraud, such as "Phishing." Phishing is a type of email fraud where an individual receives an email that looks like it comes from U.S. Trust or Bank of America but, in fact, does not. These emails often ask you to click a link and enter your account number. If you receive a suspicious email, do not respond. Either delete it, or forward it to email@example.com or contact your client team.
- ATM safety. Be aware of your surroundings. Don't open locked ATM vestibule doors for others, and shield the keypad with your hand when entering your PIN.
For more tips on how you can help protect you personal information, please reach out to your advisor, or click here
We value our relationship with our clients and want you to know that we share your concern for the protection of your personal and account information.
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